support-intentsCustomer request intents

from jeff import Client
from jeff.client import choice_question

jeff = Client("http://localhost:8765", model="support-intents")

state = {
    "service": "Customer support chat of an online shop",
    "message": "hi, I sent back the jacket two weeks ago and still haven't seen the money. where is it?",
}

answers = jeff.ask(state, {
    "intent": choice_question(
        {
            "track_refund": "Check the status of a refund they are expecting.",
            "get_refund": "Get their money back for a purchase.",
            "check_refund_policy": "Learn the refund policy and whether they qualify for a refund.",
            "track_order": "Find out where their order is or its current status.",
            "cancel_order": "Cancel an order they placed.",
            "change_order": "Change an existing order (for example add, remove or swap items).",
            "payment_issue": "Report or solve a problem with a payment.",
            "complaint": "Make a complaint about the product, service or company.",
            "contact_human_agent": "Talk to a human agent instead of an automated assistant.",
            "delivery_period": "Find out when an order will arrive or how long delivery takes.",
        },
        "What does the customer want? Choose the request that best matches what the customer is asking for in their message.",
    ),
})
print("intent", answers.choice("intent").key)

import { Client, choiceQuestion } from '@jeff/client';

const jeff = new Client({ url: 'http://localhost:8765', model: 'support-intents' });

const state = {
  service: 'Customer support chat of an online shop',
  message: 'hi, I sent back the jacket two weeks ago and still haven\'t seen the money. where is it?',
};

const answers = await jeff.ask(state, {
  intent: choiceQuestion(
    {
      track_refund: 'Check the status of a refund they are expecting.',
      get_refund: 'Get their money back for a purchase.',
      check_refund_policy: 'Learn the refund policy and whether they qualify for a refund.',
      track_order: 'Find out where their order is or its current status.',
      cancel_order: 'Cancel an order they placed.',
      change_order: 'Change an existing order (for example add, remove or swap items).',
      payment_issue: 'Report or solve a problem with a payment.',
      complaint: 'Make a complaint about the product, service or company.',
      contact_human_agent: 'Talk to a human agent instead of an automated assistant.',
      delivery_period: 'Find out when an order will arrive or how long delivery takes.',
    },
    'What does the customer want? Choose the request that best matches what the customer is asking for in their message.',
  ),
});
console.log('intent', answers.intent.key);

curl -s http://localhost:8765/v1/systemone \
  -H 'content-type: application/json' \
  -d '{
  "model": "support-intents",
  "state": {
    "service": "Customer support chat of an online shop",
    "message": "hi, I sent back the jacket two weeks ago and still haven'\''t seen the money. where is it?"
  },
  "questions": {
    "intent": {
      "type": "choice",
      "instructions": "What does the customer want? Choose the request that best matches what the customer is asking for in their message.",
      "criteria": {
        "track_refund": "Check the status of a refund they are expecting.",
        "get_refund": "Get their money back for a purchase.",
        "check_refund_policy": "Learn the refund policy and whether they qualify for a refund.",
        "track_order": "Find out where their order is or its current status.",
        "cancel_order": "Cancel an order they placed.",
        "change_order": "Change an existing order (for example add, remove or swap items).",
        "payment_issue": "Report or solve a problem with a payment.",
        "complaint": "Make a complaint about the product, service or company.",
        "contact_human_agent": "Talk to a human agent instead of an automated assistant.",
        "delivery_period": "Find out when an order will arrive or how long delivery takes."
      }
    }
  }
}'