Support

import os import jeff with jeff.Jeff.remote("https://api.jeffhub.ai", token=os.environ["JEFF_API_KEY"], timeout_s=30) as client:     decide = client.function("jeff.support.message-triage.action_needed", context={        "recipient": {            "name": "Lena Brandt",            "address": "lena.brandt@hollowayarch.example",            "role": "Office manager",            "organisation": "Holloway Architects",        },        "message_kinds": {            "invoice": "A supplier's bill or a question about one",            "booking": "Meeting room, travel or event bookings",            "it_problem": "Something broken with computers, phones or the network",            "newsletter": "Bulk mail and marketing",        },        "routing_table": [            {                "key": "finance",                "name": "Finance team",                "address": "finance@hollowayarch.example",                "topics": "Supplier invoices, payments, expenses",            },            {                "key": "it",                "name": "IT support",                "address": "it@hollowayarch.example",                "topics": "Computers, phones, printers, network and accounts",            },        ],        "routing_rules": [            "Anything about a client project's fees goes to the partner on the project, never to finance.",        ],        "now": "Monday 2 November 2026, 09:40",    })     decision = decide({        "channel": "email",        "from": "billing@greenleafplants.example",        "to": "lena.brandt@hollowayarch.example",        "cc": "",        "received": "Monday 2 November 2026, 08:55",        "subject": "Invoice GL-5520 for October plant care",        "body": "Hello Lena, please find attached our invoice GL-5520 for October's plant care at your Bristol office, 240.00. Could you arrange payment within 30 days? Kind regards, Greenleaf Plants",    })     print(decision.value, decision.confidence)

import os import jeff with jeff.Jeff.remote("https://api.jeffhub.ai", token=os.environ["JEFF_API_KEY"], timeout_s=30) as client:     decide = client.function("jeff.support.requires-action.requires_action", context={        "team": {            "organisation": "Westmoor Borough Council",            "name": "Highways team",        },        "policy": [            "The team handles potholes, damaged road signs, blocked drains on roads and broken street lights.",            "Any report of an immediate danger to people (for example an exposed cable or a collapsed road) must be escalated to the duty officer.",            "Bin collections and parking fines belong to other teams.",        ],    })     decision = decide({        "from": "r.osei@mailbox.example",        "to": "highways@westmoor.example",        "date": "2 November 2026",        "subject": "Pothole on Mill Lane",        "body": "There's a deep pothole outside number 14 Mill Lane, right where cyclists come down the hill. Could someone take a look?",    })     print(decision.value, decision.confidence)

import os import jeff with jeff.Jeff.remote("https://api.jeffhub.ai", token=os.environ["JEFF_API_KEY"], timeout_s=30) as client:     decide = client.function("jeff.support.triage.route", context={        "company": "An online shop selling outdoor clothing and camping gear across Europe.",        "channel": "email",    }, labels={        "orders": "Orders, deliveries, returns and exchanges",        "payments": "Payments, refunds and invoices",        "product": "Product questions, sizing advice and stock",        "account": "Customer accounts, passwords and newsletters",    })     decision = decide("Subject: Wrong item in my parcel\nHi, my order 88213 arrived today but the parcel had a large Alpine shell jacket instead of the medium I ordered. Please exchange it and send the medium before Saturday. Thanks, Marta")     print(decision.value, decision.confidence)

import os import jeff with jeff.Jeff.remote("https://api.jeffhub.ai", token=os.environ["JEFF_API_KEY"], timeout_s=30) as client:     decide = client.function("jeff.support.support-intents.intent", context={        "service": "Customer support chat of an online shop",    }, labels={        "cancel_order": "Cancel an order that has not been delivered yet",        "track_order": "Find out where an order is",        "change_address": "Change the delivery address of an order",        "return_item": "Return an item that was delivered",        "track_refund": "Find out the status of a refund",    })     decision = decide("hi, i changed my mind about the boots i ordered yesterday, can i still stop the order before it ships?")     print(decision.value, decision.confidence)

import os import jeff with jeff.Jeff.remote("https://api.jeffhub.ai", token=os.environ["JEFF_API_KEY"], timeout_s=30) as client:     decide = client.function("jeff.finance.trading-desk.risk_off", context={        "desk": "Strategy: mean reversion on one stock. Buy when the mid is more than 0.6% below its 20-minute average, sell when more than 0.6% above.\nClip size: 500 shares. Position limit: 3,000 shares either way.\nFilters: no new trades when the spread is wider than 8 basis points, or after 15:45.\nRisk-off triggers: (1) the day's loss on this stock exceeds 25,000; (2) realised volatility over 5 minutes is above 60% annualised; (3) a trading halt or a news alert flagged \"material\" on this stock.\nVenues: venue_a (lit exchange, fee 0.3 bp, 0.4 ms), venue_b (lit exchange, rebate 0.1 bp, 1.1 ms), venue_c (dark pool, fee 0.1 bp, 2.0 ms).",        "market_context": "Stock: a mid-cap European industrial. Date: 2 November 2026. Opening mid 41.20; morning range 40.95 to 41.60; typical spread 4 bp; trading normal.",    })     decision = decide("Time 13:12:05. Mid 40.31, 20-minute average 40.88. Spread 5 bp.\nOrder-flow imbalance -0.42. Realised volatility (5 min) 38% annualised.\nPosition: long 2,500 shares, average price 41.35. Day P&L on this stock: -26,400.\nOpen orders: none. News: none flagged.")     print(decision.value, decision.confidence)